Swimwear can only be returned if the hygiene seal has not been removed.
Items must have all tags attached.
Please obtain proof of postage just in case your order is lost on its way back to Season Swim.
HOW LONG DO I HAVE TO RETURN AN ITEM?
For UK & ROI customers, you are able to return unsuitable items within 45 days of receipt. For all international customers, please return unsuitable items within 28 days of receiving your parcels. Please return unsuitable items in their original packaging.
FAULTY SWIMWEAR
We at Season Swim are sorry you have received a faulty item, in order to get this sorted, please contact us (contact@sznswim.company) with a picture of the faulty item and your order number and we can assist you from there.
EXCHANGES
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process and refund your return as soon as possible, but on occasions it may take up to 14 days UK (21 Days International) for your return to be processed and a further 7 days for the refund to reach your account. Please check your account as the refund will show under SEASONSWIMLTD, and may show on the date of your original purchase. If you haven’t received a refund and it has been more than 14 days UK (30 days international) since you posted your returns then please contact us (contact@sznswim.company) with a picture of your proof of postage receipt.
HOW LONG DO REFUNDS TAKE?
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account.
DO YOU REFUND THE DELIVERY CHARGE?
Unfortunately, we are not able to refund any form of delivery charges.
I WANT TO RETURN A PRODUCT BUT LOST MY DELIVERY NOTE
Package up your unwanted purchase with a note inside with your name and order number (you’ll find this on your confirmation email). Post the item back to us from your local Post Office branch, the return address is:
Season Swim Ltd, 88 Wallasey village, Merseyside, Wirral, CH45 3LQ. United Kingdom.
